Arrears & Forbearance Guardian
An arrears support record for every account, tested against CONC 7.
- What it checks
Forbearance and due consideration, sustainable arrangements, interest and charges while an arrangement is kept, review of forbearance and signposting to free debt advice.
- What it records
The arrangement, the income and expenditure behind it, interest treatment and each review.
- Works with
Loan-management system, collections platform, Open Banking
- Group
Evidence lenses · app 7 of 20
- Status
Specified against verified Handbook references and built to order on the same Handbook mirror as Guardian. Every finding reads “potential control failure — human review required”, never a verdict.
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