Complaints & FOS AI
Structured complaints, systemic-issue detection, DISP clocks and evidence-backed drafting.
- What it checks
The final response within eight weeks, recurring and systemic problems found and fixed, complaints reporting, and the Ombudsman's dismissal grounds.
- What it records
Each complaint, its clock, its root-cause code, the response and the Ombudsman outcome.
- Works with
Complaints log, CRM, email, call recordings
- Group
Evidence lenses · app 8 of 20
- Status
Specified against verified Handbook references and built to order on the same Handbook mirror as Guardian. Every finding reads “potential control failure — human review required”, never a verdict.
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