The Handbook, current and quotable.
A complete mirror of the FCA Handbook and technical standards, taken from the FCA's own API, with an assistant that answers with the provision quoted and cited.
What is in it
- Provisions
- 27,169
- Sourcebooks
- 63
- Glossary terms
- 3,750
- Consumer Credit Act sections
- 39
- Last synced
- 12 Oct 2026
Every sourcebook and the technical standards, the glossary, the Consumer Credit Act sections the Handbook cross-refers to (from legislation.gov.uk), and rules that are made but not yet in force, flagged as such.
How the assistant stays honest
- It cites only references that exist in the mirror.
- It checks that the quoted text appears in the provision it cites.
- It refuses to invent a number where the rule is a reasonableness test.
How long does a firm have to send a final response to a complaint?
By the end of eight weeks after receiving the complaint, the firm must send either a final response or a written explanation of why it cannot yet give one DISP 1.6.2R.
“Subject to DISP 1.6.2AR, the respondent must, by the end of eight weeks after its receipt of the complaint, send the complainant: (1) a 'final response', being a written response from the respondent which: (a) accepts the complaint and, where appropriate, offers redress or remedial action; or (b) offers redress or remedial actio…”
The answer format. The quoted text is pulled from the FCA Handbook API when this site is built.
Who uses it
Our consultants, on every engagement. Guardian, for every task and finding. Client compliance teams, on request.
Every reference on this website was checked against the same source when the site was built: hover or tap one to read it.
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For your compliance team, or inside Guardian.