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Consumer credit.

Lenders, brokers, debt firms and every other firm with a consumer credit permission, working under CONC and the Consumer Credit Act.

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In 2026/27, 23,820 firms pay consumer credit fees: 13,612 with limited permission and 10,208 with full permission 4.

What is different here

  • A reasonable creditworthiness assessment before lending (CONC 5.2A.4R)
  • Forbearance and due consideration in arrears (CONC 7.3.4R)
  • Financial promotion rules specific to credit (CONC 3.3.1R)
  • A cost cap for high-cost short-term credit (CONC 5A)

What applies in 2026 and 2027

  • Deferred payment credit came under FCA regulation on 15 July 2026 21.
  • Consumer Credit Act reform proceeds through the Financial Services and Markets Bill, with most information requirements to be recast as FCA rules 25.
  • CP26/15 proposes simplifying the CONC 3 promotion rules 27.
  • The motor finance redress scheme is partly suspended pending a hearing from 16 to 26 February 2027 29.

Services that fit

Consumer DutyWe set up outcomes monitoring that answers the four outcome tests from your own data, and produce the report your governing body has to approve every year.Arrears and vulnerabilityWe rebuild collections policy and the arrears record so every account shows individual circumstances, a sustainable arrangement and the right treatment of interest.Financial promotionsPre-publication review of every channel against the financial promotion rules, an approval record for each version, and checks that old versions are not still live.ComplaintsWe run or rebuild your complaints process, meet the DISP clocks, calculate redress, and turn complaints into the root-cause evidence DISP asks for.

Software that fits

GuardianThe ultimate compliance monitoring platform, in productionResponsible Lending QARe-performs every lending decision overnight and shows weak verification and override drift by underwriter.Arrears & Forbearance GuardianAn arrears support record for every account, tested against CONC 7.FinProm AIReviews every promotion before publication and keeps the approval record.Broker & Lead-Source GuardianPer-broker outcomes, commission disclosure and fee checks, with an enhanced-oversight workflow.

Latest updates for consumer credit

All regulatory updates

Sources

  1. 4 FCA PS26/14, fee-block populations 2026/27
  2. 21 FCA PS26/1 regulation of deferred payment credit
  3. 25 HM Treasury: Consumer Credit Act reform
  4. 27 FCA CP26/15 financial promotions rules for consumer credit
  5. 29 FCA statement: motor finance hearing February 2027

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