Mortgage Arrears Assistant
An MCOB 13 payment-difficulty workflow with capitalisation and repossession controls.
- What it checks
Customers in payment difficulty treated fairly, with the options considered and recorded.
- What it records
Each case, the options considered, the arrangement and its review.
- Works with
Mortgage servicing platform
- Group
Distribution and market · app 17 of 20
- Status
Specified against verified Handbook references and built to order on the same Handbook mirror as Guardian. Every finding reads “potential control failure — human review required”, never a verdict.
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