Consumer Duty Outcomes Engine
Answers the four outcome tests from live data and drafts the board report.
- What it checks
Products and services, price and value, consumer understanding and consumer support; differences between groups of customers; root causes and action; the annual board report.
- What it records
The data behind each test, the group comparison, the actions taken and the governing body's sign-off.
- Works with
Loan-management system, CRM, complaints, call and chat data
- Group
Core · app 3 of 20
- Status
Specified against verified Handbook references and built to order on the same Handbook mirror as Guardian. Every finding reads “potential control failure — human review required”, never a verdict.
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